ADDRESS – No. 12 Jalan Ngee Heng, Johor Bahru, 80000, Malaysia. TEL: +60-7-2686868. Website.
GETTING THERE – the hotel is in a sort of hidden hilltop location 10mins walk from City Square but the reviews were right – the hurdle was getting across that multi-lane road with no traffic lights. For safety sake, just take a grab and it will cost you only MYR6. I took grab from a salon in Twin Galaxy Residences and got there in 10mins in the 6pm peak hour traffic.
PRICE – MYR522 (MYR448++) with the Hilton 30% flash sale: a superb deal for a club room especially if you compare it to the international properties in SG.
CHECK IN – Check in was smooth and they could pull out my reservation based on passport details. Front desk was very polite and patient and included a letter explaining the club room benefits which many hotels nowadays fail to deliver – but would have been better if its personalised though. But I was disappointed I was not asked to check in at the lounge.
ROOM – I was assigned a King Club Room 2911 and it was fairly spacious with more than sufficient room for 2pax to move around. Cleanliness was not an issue and the Crabtree & Evelyn toiletries were a bonus. Request for more water etc was done very quickly. Being 2 rooms away from the lounge is a plus for me!
CLUB LOUNGE – honestly quite small for the property size. Very crowded during cocktail hours of 6-8pm so do come early. Sweets and savories could make up a light dinner if you eat enough of them. But they seem to be understaffed, or made up of clueless staff. Plates were not cleared for a long time, and requests for eggs during breakfast were met with a puzzled ‘HUH?’ – then our orders were mixed up and I was asked to repeat my orders after I received them. Very strange indeed. The place itself was quite nice but because of the crowed, it does not feel very exclusive.
FACILITIES – the pool looked very small, but the gym was big and quite well equipped. Did not try any other facilities.
SERVICE – Other than the poor showing at the club lounge, the other service was actually quite nice.
CHECK OUT – Efficiently completed as the room was pre-paid.
Will definitely stay here in a heartbeat due to its proximity and convenience but will look forward to some improvements at the Lounge.
I’ve stalked this place ever since it first opened last year, waited for its teething problems to be over, and booked my tickets once there was a window for a 3 day trip to this town, which I honestly haven’t heard of until the Pullman news came up. And so we took that random 20-hour flight on Air Asia on a random Friday for this really chill short trip.
I’ve dined at this SPG property in Singpore countless times and always loved how nice the property seems and how impeccable everything seems. The location itself (32nd floor lobby!), the not-crowded buffets (SPG points!), and seemingly romantic lobby lounge (where I get to order my fav avocado ice cream too). All these add up to a certain level of expectation for the rooms itself.
I almost managed to stay back in 2014 but some family thingy happened and we cancelled the staycation. Bummer.
Fast forward to this year, lucky me chanced upon their flash sale (see below) and booked for 1 night. Was super excited about it – finally!!
I am so happy that Accor took over this property, and just in time!
With SPG and Shang properties in HK looking surprisingly dismal for a combination of factors, I decided to focus on Accor properties for this trip to buff up my Accor membership. Frankly speaking, none of the Novotel properties stood out. And no Sofitel choices either. So I literally jumped for joy when I spotted this recently rebranded and refurbished Park Lane (its old name) property.
Don’t these pictures look lovely?
These are the eptiome of my favorite thing when staying at a hotel. Any hotel. Especially luxury ones.
I don’t technically have words to describe the feeling of having access to a Executive / Club Lounge as an in-house guest. It’s the feeling of belonging to an exclusive circle of esteemed (or so I think) guests who are viewed differrently (in a good way) from the rest of the other maybe 70% in-house guests.